Through more than 37 years of working with individuals, teams and organizations, I have come to the conclusion that the life we live is the life that we have created through the focus, decisions and actions we have chosen.
A major health insurer with two-dozen processing centers around the country was planning to consolidate into six regional super-centers. The local office was not in consideration as a super-center because it was ranked dead last in quality, customer satisfaction, employee-engagement, backlog of claims, and efficiency.
Effective leadership requires the Courage to Act. Without it, you are left with only good intentions or a hope for something better but no traction to get it done.
There once was a big buggy whip factory that had just made some major improvements in their process and means of manufacturing buggy whips. They made the best quality whips, priced just right. They were getting better and better at buggy whips; in fact, they set the industry standard. Unfortunately, the leadership of the business did not give much heed to Ford and his mass manufacturing of horseless carriages. They were the best at what they did, and they were out of business in very short order.
There are numerous ways to generate and promulgate a vision. The most powerful way seems to be to have leaders (whether first-line supervisors, senior vice presidents, or CEOs) sit down with their team, talk about … Read More
One of the most common mistakes I’ve seen made by leaders in teams and organizations is that of not taking the time to formulate a vision. And even with those who do formulate a vision, do not do what it takes to bring that vision to life. A vision is concerned with doing the right thing. The communication and shared sense of ownership for that vision is part of doing it right.
Highly effective leaders are masters at observing and acting upon the obvious. They note the commonplace trends and the changes going on in their world and galvanize their teams and organizations to think and act upon them.
There is an old saying that there are three kinds of people in the world: those who make things happen, those who watch things happen, and those who wonder what happened! Obviously leaders fall into the first category. What is not so obvious and is often missed in understanding this saying is that the leaders are the ones who make things happen by drawing members from categories two (those who watch) and three(those who wonder what happened) into the first category (those who make things happen).
What is the essence of powerful and effective leadership? What causes one person to succeed and another to fail? Scanning the past 2,000 years of recorded history reveals that leaders are ultimately known by the actions they take as well as the practices they demonstrate. These actions are measured by bottom-line results as well as by the relationships created. Leading is really about engaging others in a unified focus that is geared at producing outstanding results (such as achieving a vision).
Leadership, practiced at its best, is the art and science of calling to the hearts and minds of others. It is engaging others in an enterprise of sound strategic focus, where they can experience a sense of ownership, of making a difference, of being valued and adding value.