Attitude is defined in Webster’s as: “a mental position with regard to a fact or state, a feeling or emotion toward a fact or state” and “the position of something in relation to a frame … Read More
What do Southwest Airlines, Johnson and Johnson, 3M and Mary Kay Cosmetics have in common? They all have created “mistake-positive” cultures, where people are encouraged and supported in taking responsibility for claiming and correcting their … Read More
Right out of college with freshly minted degrees, today’s graduates are entering the workforce in a job market with a lot of baby-boomer employers and a big generational gap. Just what does a new college … Read More
Through more than 37 years of working with individuals, teams and organizations, I have come to the conclusion that the life we live is the life that we have created through the focus, decisions and actions we have chosen.
A major health insurer with two-dozen processing centers around the country was planning to consolidate into six regional super-centers. The local office was not in consideration as a super-center because it was ranked dead last in quality, customer satisfaction, employee-engagement, backlog of claims, and efficiency.
Effective leadership requires the Courage to Act. Without it, you are left with only good intentions or a hope for something better but no traction to get it done.
One of the most common mistakes I’ve seen made by leaders in teams and organizations is that of not taking the time to formulate a vision. And even with those who do formulate a vision, do not do what it takes to bring that vision to life. A vision is concerned with doing the right thing. The communication and shared sense of ownership for that vision is part of doing it right.
Highly effective leaders are masters at observing and acting upon the obvious. They note the commonplace trends and the changes going on in their world and galvanize their teams and organizations to think and act upon them.
There is an old saying that there are three kinds of people in the world: those who make things happen, those who watch things happen, and those who wonder what happened! Obviously leaders fall into the first category. What is not so obvious and is often missed in understanding this saying is that the leaders are the ones who make things happen by drawing members from categories two (those who watch) and three(those who wonder what happened) into the first category (those who make things happen).
It seems to me that the world is stuck. We have political parties with seemingly irreconcilable differences, polarizing opinions on guns, abortion, the environment, with no signs of compromise and no apparent hope of resolution. The rancor from all sides has devolved to a single position: “Just say no.” No matter what price there is to pay. I’ve spent my life thinking about leadership and courage and over the next several posts to these pages I will offer my thoughts on the Courage it takes to Lead.