The interesting challenge we face when we talk of motivation is not what we can add to the mix to get people motivated. It is really about subtracting things — or removing obstacles and barriers … Read More
What do Southwest Airlines, Johnson and Johnson, 3M and Mary Kay Cosmetics have in common? They all have created “mistake-positive” cultures, where people are encouraged and supported in taking responsibility for claiming and correcting their … Read More
Ethics are the fruits of your company while “integrity” is the root feeding ethical behavior and standards. Just as the health of a plant is determined by the quality of the unseen root system’s capacity, … Read More
Right out of college with freshly minted degrees, today’s graduates are entering the workforce in a job market with a lot of baby-boomer employers and a big generational gap. Just what does a new college … Read More
Through more than 37 years of working with individuals, teams and organizations, I have come to the conclusion that the life we live is the life that we have created through the focus, decisions and actions we have chosen.
A major health insurer with two-dozen processing centers around the country was planning to consolidate into six regional super-centers. The local office was not in consideration as a super-center because it was ranked dead last in quality, customer satisfaction, employee-engagement, backlog of claims, and efficiency.
Effective leadership requires the Courage to Act. Without it, you are left with only good intentions or a hope for something better but no traction to get it done.
There once was a big buggy whip factory that had just made some major improvements in their process and means of manufacturing buggy whips. They made the best quality whips, priced just right. They were getting better and better at buggy whips; in fact, they set the industry standard. Unfortunately, the leadership of the business did not give much heed to Ford and his mass manufacturing of horseless carriages. They were the best at what they did, and they were out of business in very short order.
There are numerous ways to generate and promulgate a vision. The most powerful way seems to be to have leaders (whether first-line supervisors, senior vice presidents, or CEOs) sit down with their team, talk about … Read More
One of the most common mistakes I’ve seen made by leaders in teams and organizations is that of not taking the time to formulate a vision. And even with those who do formulate a vision, do not do what it takes to bring that vision to life. A vision is concerned with doing the right thing. The communication and shared sense of ownership for that vision is part of doing it right.